Order confirmations with estimated date of completion are typically sent within 3 weeks of placing your order and/or shipping your firearm. If it has been longer than 3 weeks since you placed your or shipped your firearm you can email us at firstname.lastname@example.org to check on the status of your order.
Unfortunately, no adjustments to an order will be made after the 7 day period following your order confirmation being sent out.
If a work order is cancelled before any work has been performed a cancellation fee of $25 plus shipping and handling will be applied to the invoice with all work voided; if any work has been started, the associated charge for the work will be applied in addition to the cancellation fee, shipping, and handling but all additional charges shall be removed.
*A prepayment of 50% of the “Estimated” total is required before any work can be started. Payment can be made via check, money order or credit card.
Most questions you may have can be answered in our FAQ HERE. Please contact us if you have any additional questions.
Be Sure To:
- Print and complete the order form.
- List any specific information regarding finishes or work to be done (i.e. Roguard: Matte or Satin).
- You may also add any questions you have on the form. We will answer them upon receipt.
- Place the order form in your package to be shipped.
- Follow shipping instructions.
For all firearm customizations, please ship your firearms to:
The Robar Companies, Inc.®
21438 N. 7th Ave, Suite E
Phoenix, AZ. 85027
Questions? Contact Us:
Phone: (623) 581-2648
Fax: (623) 582-0059